Client Experience & Assistant to the Vice President ( Part-time)

About Us

Ashton Pools By Design is Delaware’s leading design-build pool company, known for high-quality work and a warm, professional client experience. Our design studio is the heart of our business, and we’re looking for a highly competent, friendly, tech-savvy onsite assistant to help keep daily operations running smoothly.

Overview
Join our dynamic team as a part-time Client Experience & Administrative Assistant to anchor the midday-to-afternoon studio hours. You'll ensure the studio remains staffed, organized and welcoming for our clients. This role is perfect for someone who thrives in a fast-paced environment, loves providing exceptional customer service, and enjoys keeping office operations running smoothly. You’ll be the friendly face and efficient support system that ensures clients feel valued and internal processes are seamlessly managed. This is an exciting opportunity to contribute to a vibrant workplace while honing your administrative expertise in a supportive setting. This is ideal for someone who prefers a steady, predictable daytime schedule.

Duties

Client & Design Studio Support

• Greet clients, visitors, and team members with professionalism and warmth at the front desk, creating a welcoming environment.
• Manage multi-line phone systems, answer inquiries promptly, and direct calls accurately to ensure smooth communication flow.
• Maintain a clean, polished and organized design studio
• Keep brochures, materials and signage stocked and updated
• Order fresh flowers weekly
• Update and program t
• Help manage walk-in clients (15-minute limit, then schedule a follow-up)he outdoor digital sign
• Cover the design studio reliably during afternoon hours

Administrative & Scheduling Support

• Manage the calendars of the Vice President & President
• Enter new leads into HubSpot accurately
• Load client/project information into JobTread
• Prepare client folders and meeting materials
• Schedule meetings for leadership
• Track and organize the owner’s daily calendar
• Help coordinate site visits for team members
• Maintain filing systems (paper + digital)
• Order office supplies and manage inventory

Studio & Marketing Support (Basic Tech Tasks)

• Make simple updates in Canva (signs, announcements, reminders)
• Post basic social media updates using templates + guidance
• Keep studio messaging consistent and up-to-date

Team & Operations Support

• Assist with employee meetings (agendas, attendance, signs, food orders)
• Communicate proactively with sales, design, and operations
• Anticipate needs and address issues before they escalate

Skills & Qualifications

• Comfortable talking with clients and speaking off the cuff
• Professional, confident phone presence
• Strong organizational skills and attention to detail
• Tech-comfortable: Google Workspace, HubSpot, JobTread (training provided)
• Comfortable with basic Canva tasks
• Reliable and able to work independently
• Prior administrative or client-facing experience preferred

Hours & Compensation

• 24 hours/week (Mon/Tue/Thu/Fri — 10:30 to 4:30)
• Fully onsite — not a remote or hybrid role
• Paid training
• Competitive hourly rate based on experience
• Additional hours possible during peak season

Why This Role Works Well for the Right Person

• Predictable daytime schedule (Wednesdays off)
• A beautiful design studio environment
• A stable role with meaningful responsibilities
• You are the anchor of the client experience each afternoon
• A small, supportive team where your work genuinely matters

Pay: $22.00 - $24.00 per hour

Education:

• Associate (Required)

Experience:

• Executive administrative support: 3 years (Required)
• Microsoft Office: 3 years (Required)
• CRM software: 3 years (Required)
• HubSpot: 1 year (Preferred)
• Customer relationship management: 3 years (Required)
• Canva: 1 year (Preferred)
• Google Workspace: 1 year (Preferred)
• Calendar management: 3 years (Required)
• Phone etiquette: 3 years (Required)
• Marketing: 2 years (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Rehoboth Beach, DE 19971 (Required)

Work Location: In person